SHIPPING AND RETURNS
Below are our shipping and return policies. Please feel free to contact us with any questions.
All orders are shipped via USPS. Most orders ship in 2 to 3 days.
Orders are shipped USPS First Class Mail or Priority Mail depending on weight.
Orders will be shipped to address provided during the check-out process.
Wholesale orders are wrapped when ordered and may take up to 7 business days.
We only ship to the US and territories. We do not ship internationally.
Shipping charges are based on USPS standard rates.
Tracking information will be emailed to you when the item is shipped. You can always email service @ hrsoap.com to inquire about shipping information.
No in-store pick-up at this time.
If for any reason you are dissatisfied with your order, please contact us within 5 days of receipt of merchandise to resolve.
We accept returns for damaged items. However, slight variations are considered a part of the unique handcrafted process and are to be expected.
Any unauthorized cancellations, refused orders or returns will be charged a 20% re-stocking fee + all shipping charges.
We will refund or replace the product that is defective or broken in transit. Shipping damages are the responsibility of the shipping carrier.
Damages from shipping must be reported within 3 days of receipt of your shipment. Please forward a photograph of damaged goods with a full description to our Contact page.
Keep all packaging materials and do not use the damaged product until the shipping issue is documented with the shipping carrier. We will need to file a carrier claim on your behalf.
We will exchange or replace products but no refunds will be given.
By purchasing our products, you agree that you are knowledgeable about the safe, appropriate use and storage of the products that you purchase.
You agree to carefully inspect your order upon arrival and that you will not hold us responsible for any problems that arise from your improper use or storage of these products.
*Summer Heat Warning.
- Soy and Coconut Wax Candles can get slightly dimpled and uneven when shipping in hot weather.
- Lip Balm can melt and leak out of the tubes.
- Heat reduces the shelf-life of Lotion and can cause some discoloration.
- While these things are rare, please keep it in mind if you think your package will sit on a warm doorstep or in a hot mailbox for any length of time.
We NEVER share your information or payment methods with any one at any time!!!
Our Fragrances are Phthalate Free
We never add Parabens to anything
We never test on animals (only family & friends)
Vegan Friendly - except products with Bees Wax or Goats Milk (clearly labeled)
Palm Oil. We use only RSPO certified palm oil in our soap. This is to support the farmers who pledge to do the right thing with wildlife and the environment. The boycott is not working and ruins third-world economies and lives. We choose to help the small family farms who are committed to cleaning up the industry.
We appreciate your business!!!
Mahalo Nui Loa! (thank you very much!)
Hawaiian Rain Soap & Candle
PO Box 80002
Rancho Santa Margarita, CA 92688
service @hrsoap. com